Assistant Property Manager

DePaul's Upper Falls Square Apartments is now hiring an Assistant Property Manager! With the guidance of the Property Manager (PM), the Assistant Property Manager will work collaboratively with DePaul Properties Management and Accounting Teams to ensure resident paperwork is complete for processing for both move in / move out. In the absence of the PM, the Assistant PM will assume responsibility for all aspects of site operations including tenant issues, leasing, occupancy of units, physical plant maintenance and issues, security, and community liaison.  This position will be responsible for rent collection using a variety of pay methods.  Responsible for all required reporting functions.

Why work for DePaul?

• Make a positive difference in someone's life
• Supportive work environment
• We value diversity
• Opportunity for professional development and career advancement
• Excellent benefits
• Competitive wages, position paying $26-$27.20/hour

• Complete all resident paperwork and support for review, approval, and processing into Yardi, to include move-in / move-out forms throughout the month and rent rolls at end of month.
• Ensure adherence to HUD, DHCR, HFA, Fair Housing, ADA, OMH, and all other relevant local, state, and federal regulations regarding multifamily housing.
• Maintain an accurate waiting list and ensure compliance with program regulations.
• Send required notices (120,90,60, and 30 days) to residents to maintain program compliance.
• Conduct resident and applicant interviews for eligibility.
• Follow all company policies and procedures, ensuring compliance with training, manuals, memos, and other communications.
• Attend and participate in site staff meetings, corporate management meetings, and other required meetings.
• Stay current on all local and state tenant-landlord laws to ensure compliance with legal requirements regarding rent payments, habitability, privacy notice requirements, and other tenant rights and responsibilities.
• Collaborates with community stakeholders to foster positive neighbor relations and strengthen community ties.
• Regular review of customer balances, and preparation of past due notices, as well as generating information for the eviction process as needed by using information available in Yardi, and the e-pay cash management system.  Requesting any additional data needed timely from accounting.
• Manage resident communications related to rent payments and past-due balance, including reminders, payment arrangements, and legal actions in line with company timelines.
• Enforce lease agreements and community rules in accordance with Fair Housing laws, ensuring consistent and fair treatment for all residents.
• Maintain a welcoming and professional office environment, providing excellent customer service to residents, prospects, vendors, contractors, and staff.
• Process monthly lease renewals, prepare necessary documentation, and coordinate interim and annual re-certifications and lease renewals, adhering to Affordable Housing policies.
• Collaborate with service providers on site to work with residents in accordance with their program and needs.
• Track and document the details of telephone and in-person prospect interactions.
• Conduct property tours and lease apartments to prospective residents.
• Evaluate and process rental applications, ensuring compliance with the Tenant Selection Plan, Marketing Plan, Compliance Programs, and all relevant laws.
• Conduct new resident orientations, explaining property rules and regulations.
• Perform move-in and move-out inspections with residents.
• Work with tenants to comply with lease and avoid eviction.
• Supervisory duties as needed and requested by Property Manager.
• Prepare the property for audits or regulatory inspections.
• Supervise apartment inspections related to move-in and move-out procedures.
• Assists Property Manager with physical filing of documents into tenants’ charts.
• Perform other duties and responsibilities as needed or requested.

• High School diploma or equivalent.  Bachelor’s degree preferred.  Bookkeeping experience is helpful.
• Preferred Certifications: Housing Credit Certified Professional (HCCP), Certified Credit Compliance Professional (C3P), Tax Credit Compliance Specialist (TaCCs).
• Section 8 / Affordable Housing tax credit, and multi-family property management experience strongly preferred.
• Marketing and/or leasing experience.
• Ability to physically inspect property (or properties) and individual units.
• Must have knowledge of Excel, excellent organizational skills, and be outgoing and friendly.
• Knowledge of Great Plains Accounting and Yardi is preferred.
• Must have a valid New York State driver’s license and meet qualifications set by agency’s clean driving record policy.

Upper Falls Square Apartments, located in Rochester, NY, has 150 units, 75 are reserved for the Supportive Housing Program. 

This position is eligible for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B Employer Match and Employee Discount Programs.

DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit and program need.