Affordable Housing Program Compliance & Eligibility
- Ensure adherence to HUD, DHCR, HFA, Fair Housing, ADA, OMH, and all other applicable local, state, and federal regulations governing multifamily housing.
- Administer and maintain compliant waitlist operations by ensuring all applications are processed, ranked, and documented in accordance with program requirements, including accurate tracking of application receipt, applicant preferences, continued interest updates, and unit offer outcomes, while maintaining full documentation to support Fair Housing compliance and audit readiness.
- Manage the applicant intake and move-in process in coordination with Compliance staff by conducting applicant outreach and interviews, collecting and reviewing required documentation, initiating screening and eligibility workflows, and ensuring complete and accurate applicant files are submitted for compliance verification prior to approval and lease execution.
- Ensure timely and compliant execution of annual recertifications by initiating the process at 120 days, generating and delivering required notices, scheduling and conducting recertification interviews, coordinating document collection, and maintaining ongoing communication with residents, while partnering with the Compliance department to support verification, eligibility review, and certification approval.
- Support affordable housing program compliance and risk mitigation efforts by ensuring consistent and equitable application of eligibility criteria, waitlist management practices, and adverse action protocols, and collaborating with Compliance staff to resolve discrepancies, address non-response scenarios, and uphold program requirements throughout the applicant and resident lifecycle.
- Prepare the property for audits, file reviews, and regulatory inspections.
Leasing, Admissions & Resident Onboarding
- Conduct property tours and lease apartments to prospective residents in accordance with Fair Housing requirements.
- Conduct new resident orientations, clearly explaining lease terms, property rules, and resident responsibilities.
- Conduct and oversee move-in and move-out inspections with residents, ensuring inspections are completed in accordance with established procedures, properly documented, and aligned with unit condition, turnover, and occupancy requirements.
- Complete move-out processing and manage security deposit documentation, ensuring accurate and timely data entry in applicable systems.
Property Operations & Maintenance Oversight
- Oversee all property maintenance activities, including routine and preventative maintenance, coordination of repairs, and management of vendor contracts (e.g., landscaping, trash removal, security services).
- Ensure work orders are accurately entered, tracked, and completed in a timely manner, with appropriate follow-up communication to residents.
- Conduct regular property inspections, including vacant units, model apartments, common areas, grounds, and building systems, and report deficiencies to Regional Operations leadership.
- Oversee property safety and security operations, including supervision of security personnel, equipment, and systems.
Financial & Administrative Management
- Collect rent payments, process billing, and post transactions in accordance with company procedures, including coordination of subsidy payments such as Section 8 and other rental assistance programs.
- Manage resident accounts and communications related to rent payments and delinquency, including payment reminders, repayment agreements, and escalation in accordance with company policy and legal requirements.
- Prepare and submit required operational and financial reports to Regional Operations, Accounting, and other departments as needed.
Legal Compliance & Lease Enforcement
- Maintain compliance with applicable federal, state, and local landlord-tenant laws, ensuring adherence to legal requirements related to rent collection, habitability standards, resident privacy, notice requirements, and tenant rights.
- Enforce lease agreements and community rules consistently and in compliance with Fair Housing laws, ensuring equitable treatment of all residents.
- Resident Relations & Customer Service
- Maintain a professional, welcoming office environment and deliver high-quality customer service to residents, applicants, vendors, and external partners.
- Respond to resident inquiries and concerns in a timely and professional manner, escalating issues as appropriate.
- Ensure consistent and professional communication with Regional Operations/District Directors regarding property performance, resident concerns, and operational issues.
Community & Stakeholder Engagement
- Collaborate with community stakeholders to promote positive neighbor relations and community engagement.
- Coordinate and work collaboratively with onsite service providers to support resident needs and program requirements.
Team Collaboration & Organizational Participation
- Attend and actively participate in site meetings, corporate meetings, and other required organizational trainings and discussions.
- Perform other duties and responsibilities as assigned.
